Final bar test

1. What is always considered a food product?

. A. Beer

. B. Ice

. C. Wine

. D. All of the above

2. “You Belong With Us!” helps our Guests feel like…

. A. An insider

. B. Welcome and invited

. C. A&B

. D. Having another drink

3. What is T.G.I. Friday’s carding policy?

. A. Card anyone who looks under the age of 40

. B. Card only those Guests who act nervous when ordering a drink

. C. Card anyone who looks under the age of 21

. D. Card every Guest every time

4. What is T.G.I. Friday’s policy on serving Doubles?

. A. Increases beverage sales, so we encourage it.

. B. We do not encourage serving doubles – but when Guests order them, we charge double price

. C. There is no policy; this situation does not present itself often enough for a ruling

. D. We let the Manager know and they can decide whether the Guest is able to handle a double

5. What are the characteristics of a lager beer?

. A. Light malt character, mild and sweet, with a round, doughy yeast aroma

. B. Red/amber color with malty aroma and bitter/sweet taste

. C. Black in color with a light brown head. Chocolate malt flavor with a medium body.

. D. Malty, creamy, fruity aroma. Sweet maple, almost coffee taste. Some hints of fruit (orange peel).

6. What liquor is common in the “77 Sunset Strip,” the “Electric Lemonade,” and the “Cape Codder”?

. A. Vodka

. B. Tequila

. C. Rum

. D. Sangria

7. Simply stated, station management focuses on

. A. Recipe adherence

. B. Safety, food safety, and sanitation

. C. Hospitality, Corner Bar, and cleanliness and organization (top to bottom) in my station

. D. All of the above

8. Benefits of Upselling drinks includes

. A. Offering the Guests better quality liquor

. B. Adding to your ticket sales

. C. Helping the Guest enjoy their visit with us

. D. All of the above

9. A Guest inquiring what beers are offered on tap would be referring to

. A. All beers we offer

. B. Domestic beers

. C. Draft beers

. D. Light or low-carb beers

10. A main ingredient found in a Bloody Mary would be

. A. Tequila

. B. Tomato juice

. C. Rum

. D. Vermouth

11. A Guest who orders a Jack & Coke is ordering a

. A. Mixed drink

. B. Cocktail

. C. Happy hour drink

. D. Well Drink

12. True of False: Whether I toss bottles, do magic tricks, or treat customers as Guests in my own home, I am providing flair to my Guests.

. A. True

. B. False

13. 30-60-30 is

. A. Get order in 30 seconds, prepare drink in 60, get to next Guest in 30

. B. Take the order in 30 seconds, deliver the drink in 60 seconds, establish payment in 30 seconds

. C. Ask questions for 30 seconds to get to know Guest, get drink order in 60, prepare in 30

. D. Card anyone who looks under 30 within 60 seconds of ordering the drink.

14. You Belong With Us means I…

. A. Know current events (sports, business)

. B. Know my Guests

. C. Am building a regular clientele

. D. All of the above

15. Our house brand of vodka is:

16. Our Premium brand of Gin is:

17. Our Well Brand of Whiskey is:

18. Our Call Brand of Scotch is:

19. If local law permits your Manager to promo, or allows you to promo a drink to a Guest. Give three good reasons for giving a Guest a drink free of charge.

. Read the scenarios and discuss how you would handle each situation.

20. It is late on an average week night. An older executive type enters the Bar alone. He wants a cocktail or two and a light meal. What would you suggest? How can you communicate, “I’m Glad You’re Here!” to this Guest?

21. It is a busy Sunday lunch with a 15 minute wait for a table. An older couple with two younger adults are waiting at the Bar to be seated at the table. How can you communicate, “We Have What You Want and You Get What You Want!” to these G

22. It is a slow wintry week night. A young couple arrives after seeing a movie. They want a quick snack and a night cap. How would you communicate, “You Belong With Us!”?

23. Two elderly ladies enter during a very busy Happy Hour. This is their first visit to T.G.I. Friday’s. How would you communicate, “I’m Glad You’re Here!”?

. Fill in the information below for the 25 Top Selling Beverages (in no particular order) in our restaurant.

1. Drink Name